LAURENCE SHUFELT
Fairport,NY
Summary
Dynamic professional with a proven track record at Lisa's Liquor Barn, excelling in customer relations and data entry proficiency. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in fostering vendor relationships and streamlining shipping processes, demonstrating a goal-oriented mindset and exceptional support skills.
Overview
18
18
years of professional experience
Work History
Wine and Spirits Buyer,receiver,sale Rep
Lisa's Liquor Barn
11.2006 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Provided valuable input resulting in new opportunities for growth and development.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
Shipping and Receiving Clerk
Officials Warehouse
09.2006 - 01.2009
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Education
High School Diploma -
East High
Rochester, NY06-1969
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Timeline
Wine and Spirits Buyer,receiver,sale Rep
Lisa's Liquor Barn
11.2006 - Current
Shipping and Receiving Clerk
Officials Warehouse
09.2006 - 01.2009
High School Diploma -
East High
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