Laluisa Alves
Brockton,MA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at La Clef Tour Eiffel. Excelled in fostering teamwork and communication among staff while leveraging strong work ethic and computer skills to optimize service quality and efficiency. Achieved significant improvements in service delivery by implementing effective food handling and safety procedures.
Overview
5
5
years of professional experience
Work History
Breakfast Attendant
La Clef Tour Eiffel
Paris,France
08.2023 - 08.2024
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
Waitress Trainer
Group Fullest
Portugal,Lisbon
06.2022 - 06.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Sales Assistant
Triumph International, Amoreiras Shopping Center
Portugal ,Amoreiras
05.2021 - 03.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Sales and advice, store organization, labeling, collections, returns, exchanges, stock control.
Sales Assistant
Levi’s GNG, Dolce Vita Tejo Shopping
Portugal
01.2020 - 04.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Increased store foot traffic with innovative window display designs.
Education
High School Diploma -
Manuel Lopes
Cape Verde08.2008
Skills
- Strong Work Ethic
- Computer Skills
- Teamwork and Communication
- Workplace Safety
- Efficient multitasking
- Sanitation Practices
- Cleanliness standards
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
French
Full Professional
Timeline
Breakfast Attendant
La Clef Tour Eiffel
08.2023 - 08.2024
Waitress Trainer
Group Fullest
06.2022 - 06.2023
Sales Assistant
Triumph International, Amoreiras Shopping Center
05.2021 - 03.2022
Sales Assistant
Levi’s GNG, Dolce Vita Tejo Shopping
01.2020 - 04.2021
High School Diploma -
Manuel Lopes