Lam Nguyen
Garden Grove,CA
Summary
Hardworking and passionate job seeker with strong organizational and collaboration skills. Desire to learn more experience in marketing and managing fields. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Manager
Sak Donut
08.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Supervisor
Dey's Donuts
02.2020 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Clinical Floater
Tan's Head And Neck Clinic
01.2023 - 12.2023
- Enhanced patient care by providing assistance in daily clinical tasks and ensuring smooth clinic operations.
- Provided support to multiple departments, enhancing overall clinic efficiency and productivity.
- Completed EKGs and other tests based on patient presentation in office.
- Contributed to a positive work culture by collaborating effectively with colleagues across various disciplines and departments.
Education
BBA - Marketing And Management
California State University - Fullerton
Fullerton, CA05.2025
Skills
- Sales Techniques
- Customer Service
Languages
Vietnamese
Native or Bilingual
Timeline
Clinical Floater
Tan's Head And Neck Clinic
01.2023 - 12.2023
Manager
Sak Donut
08.2022 - Current
Supervisor
Dey's Donuts
02.2020 - Current
BBA - Marketing And Management
California State University - Fullerton