LaMar Henley
Mesquite,TX
Summary
Hands-on leader and server with strong background managing operations of cross-functional teams of up to 15 members within diverse restaurant platforms. Accomplished trainer with strong reputation for building top-performing waiting staff committed to identifying and addressing individual needs, preferences and specifications. Passionate about food and service quality.
Overview
13
13
years of professional experience
Work History
Food & Beverage Operations Manager
Marriott International, Inc.
10.2022 - Current
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Implemented new promotions , increasing mobile dining sales by $60,000.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Improved customer satisfaction by implementing new food and beverage service standards.
Waiter
Marriott International, Inc.
06.2022 - Current
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Restaurant Supervisor
Marriott International, Inc.
06.2015 - 06.2016
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maximized service levels through hands-on leadership.
Room Service Attendant
Marriott International, Inc.
06.2014 - 06.2015
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
- Resolved guest concerns and issues quickly and effectively.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
Room Service Supervisor
Bacara Resort & Spa
10.2011 - 12.2013
- Provided guests with information about menu items, made suggestions and took orders.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Supervised team of 15 employees in resort establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
John F Kennedy
Taylor, MI06.2005
Skills
- Food Safety Understanding
- Food Inspection
- Point of Sale (POS) System Operations
- Clear Sky Inventory Systems
- Micros/ EMC Systems Expert
- Customer Service and Rapport
- Service Oriented
- High Volume Dining
- Conflict and Complaint Resolution
Timeline
Food & Beverage Operations Manager
Marriott International, Inc.
10.2022 - Current
Waiter
Marriott International, Inc.
06.2022 - Current
Restaurant Supervisor
Marriott International, Inc.
06.2015 - 06.2016
Room Service Attendant
Marriott International, Inc.
06.2014 - 06.2015
Room Service Supervisor
Bacara Resort & Spa
10.2011 - 12.2013
High School Diploma -
John F Kennedy
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