Lamar Hicks
Bradley,IL
Summary
Dynamic professional with a proven track record at Allied Universal Security Services, excelling in operations management and customer service. Skilled in training and mentoring, I enhanced team productivity and client satisfaction through effective problem-solving and strong relationship-building. Committed to fostering a culture of excellence while maintaining attention to detail in all tasks.
Overview
8
8
years of professional experience
Work History
Supervisor
Allied Universal Security Services
04.2024 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Account Manager
Securitas Security Services USA
07.2020 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Forklift Operator
NFI Logistics
05.2017 - 07.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
High School Diploma -
ST.ANNE COMMUNITY HIGH
ST.ANNE ,IL05.2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Operations management
- Team building
- Attention to detail
Timeline
Supervisor
Allied Universal Security Services
04.2024 - 01.2025
Account Manager
Securitas Security Services USA
07.2020 - 12.2023
Forklift Operator
NFI Logistics
05.2017 - 07.2020
High School Diploma -
ST.ANNE COMMUNITY HIGH
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