Lamarr Thornton
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Auto Zone Auto Parts
02.2023 - Current
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Telel Tech
03.2018 - 11.2023
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Vashon High
St Louis, MO05.2005
Skills
- Critical Thinking
- Microsoft Office Suite
- Product Recommendations
- CRM Software
- Payment Processing
- Shipping and Logistics
- Understanding Customer Needs
- Complaint Handling
- Sales and Upselling
- Technical Support
Timeline
Customer Service Representative
Auto Zone Auto Parts
02.2023 - Current
Customer Service Representative
Telel Tech
03.2018 - 11.2023
High School Diploma -
Vashon High