Lamartiniere Camy
Bridgewater,MA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
26
26
years of professional experience
Work History
Supervisor
Hotel Doral
01.2011 - 10.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service Representative
Delicias Jireh C. A.
03.1998 - 12.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business Administration
Universidad Del Zulia
Maracaibo, Venezuela07.2005
Skills
- Staff Management
- Process Improvement
- Schedule Development
- Strategic Planning
- Operations Management
- Business Development
- Inventory Control
Languages
French
Native or Bilingual
Timeline
Supervisor
Hotel Doral
01.2011 - 10.2023
Customer Service Representative
Delicias Jireh C. A.
03.1998 - 12.2010
Bachelor of Science - Business Administration
Universidad Del Zulia