Lamberto Rojas
Miami,FL
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, with fifteen plusn years of experience. Keeping customers satisfied and sales high with exceptional service.
Overview
11
11
years of professional experience
Work History
In Room Dining Server
Four Seasons Hotels And Resorts
Miami, United States
10.2019 - 01.2022
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Inspected dishes and utensils for cleanliness.
Server Manager
Jimmy's Kitchen
Miami, Florida
01.2017 - 09.2019
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Verified prepared food met standards for quality and quantity before serving to customers.
Lead Server Trainer
1 Hotel South Beach
Miami Beach, FL
02.2016 - 03.2017
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server Trainer
The James Royal Palm Hotel
Miami Beach, FL
03.2015 - 12.2016
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Was in charge of training and development, also was overall duties of lunch and dinner services.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Head Doorman/Bellman/Concierge
Hilton Miami Downtown Omni
Miami, Florida
01.2012 - 11.2014
- Acknowledged and greeted and welcomed guests with courtesy and urgency upon arrival by opening doors and offering assistance.
- Assisted with luggage and entertainment options and suggestions
Skills
- Verbal and Written Communication
- Procedure Monitoring
- Guest Interaction
- Professional and Courteous
Timeline
In Room Dining Server
Four Seasons Hotels And Resorts
10.2019 - 01.2022
Server Manager
Jimmy's Kitchen
01.2017 - 09.2019
Lead Server Trainer
1 Hotel South Beach
02.2016 - 03.2017
Server Trainer
The James Royal Palm Hotel
03.2015 - 12.2016
Head Doorman/Bellman/Concierge
Hilton Miami Downtown Omni
01.2012 - 11.2014