Lamesha Johnson
Little Elm,TX
Summary
Results-driven professional specializing in fraud analysis, complaint resolution, and technical support. Enhanced customer satisfaction through effective fraud detection processes. Customer Service Representative skilled in high-pressure sales and account management, delivering tailored solutions to diverse client needs.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Target
Prosper, Texas
09.2025 - 04.2026
- Handled cash, credit, and debit payment methods accurately.
- Assisted customers with inquiries and provided product information.
- Assisted clients in selecting personalized shopping items based on preferences.
- Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery.
Customer Service Representative
JPMorgan Chase
Plano, Texas
07.2024 - 02.2025
- Analyzed transaction data to uncover patterns indicating potential fraudulent activities.
- Collaborated with team members to strengthen fraud detection processes, improving overall accuracy.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Resolved customer issues promptly, fostering high satisfaction through knowledgeable and friendly service.
Customer Service Representative
Southwest Credit Systems
Denton, Texas
09.2019 - 06.2024
- Enhanced customer experience through prompt, accurate account information and timely corrections.
- Assisted customers with inquiries about account services and transactions, ensuring clarity and understanding.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Provided excellent customer service while addressing driver inquiries and concerns.
- Operated electronic toll collection systems and managed cash transactions.
Customer Service Representative / Dispatcher
Comcast
Lake Dallas, Texas
12.2018 - 03.2019
- Resolved technical issues related to cable and internet services effectively.
- Assisted customers with service inquiries and account management tasks.
- Collaborated with team members to enhance overall customer satisfaction levels.
Call Center Representative
Transamerica Life Insurance Company
Plano, Texas
01.2017 - 11.2018
- Managed high volumes of inbound customer inquiries regarding insurance policies.
- Provided accurate information on claims processes and policy details to clients.
- Trained new team members on call handling procedures and company policies.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA05-2013
Skills
- Customer support
- Call handling
- Complaint resolution
- Customer relationship management
- CRM software
- Data entry
- Technical support
- Software troubleshooting
- Fraud analysis
- Account management
Timeline
Retail Sales Associate
Target
09.2025 - 04.2026
Customer Service Representative
JPMorgan Chase
07.2024 - 02.2025
Customer Service Representative
Southwest Credit Systems
09.2019 - 06.2024
Customer Service Representative / Dispatcher
Comcast
12.2018 - 03.2019
Call Center Representative
Transamerica Life Insurance Company
01.2017 - 11.2018
High School Diploma -
Cornerstone Christian Correspondence School