Lametria Griffin

• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Interviewed applicants and explained scope of different available benefits.

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• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

• Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
• Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
• Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
• Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
• Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
• Conducted regular reviews of student progress, adjusting intervention strategies to optimize outcomes and support growth in all areas.
• Assisted teachers in managing classroom behaviors, promoting a positive learning environment for all students.
• Assisted in developing transition plans for students moving between grade levels or schools, ensuring continuity of support services.
• Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
• Assisted staff members during emergency situations while maintaining professionalism and observational skills.