Lamin Janka
IT Support Specialist
Bronx,NY
Summary
A self-motivated and goal driven with 9+ years in IT & Database servers support roles. Skilled in automated installation, configuration and monitoring of databases, Customer Service and Customer Relationship Management (CRM) with strong experience delivering Computer/IT support services.
Overview
10
10
years of professional experience
Work History
Front Office Desk Associate
Besmatch Real Estate
Bronx New York
10.2020 - 06.2021
- Assisted sales agents in preparing real estate paperwork for prospective buyers and sellers.
- Posted and managed new listings in Multiple Listing Service (MLS) system.
- Scheduled showings or appointments using Multiple Listing Service (MLS) system.
- Collaborated with property closing and co-managing open houses.
- Maintained record of customers and reported progress of the property buying process.
Database Administrator
12.2014 - 09.2019
- Managed Online Charging Systems (OCS), the company’s billing system, and Microsoft Dynamic Customer Relationship Management (CRM).
- Provided customer support via phone calls and managed support system serving 500K+ subscribers.
- Responded to incoming tickets using the helpdesk dashboard.
- Maintained company Database Systems by monitoring user activities, performing database backups and recovery, detecting high consumption SQL queries.
- Configured user accounts, roles and security on Active directory.
- Installed and updated Oracle 11g software.
Gambia Cellular Company Ltd
03.2009 - 09.2019
- Subsidiary company of Gambia Telecommunications (GAMTEL), providing GSM cellular services for voice and data; 500K+ customers.
IT Support Specialist
08.2010 - 12.2014
- Undertook routine installs for operating systems and required services application both open source and proprietary to the latest releases.
- Deployed and supported Microsoft Windows servers and workstations.
- Recorded servers and services/applications.
- Deployed and supported Microsoft Windows servers and workstations.
- Set up accounts for company employees with passwords and permissions.
- Ensured configurations and data backup of services and implemented recovery from disaster.
IT Support Technician
03.2009 - 08.2010
- Performed installation and configuration of computer hardware, operating systems and applications.
- Oversaw monitoring and troubleshooting of system and network problems.
- Diagnosed and solved hardware and software faults by replacing parts as required.
- Provided Technical support to staff and clients, either face-to-face or over the telephone, to help set up systems or resolve computer/IT issues.
Education
Google IT Support Professional Certificate -
Bachelor of Science (BSc) - Information Systems
University of The Gambia
CERTIFICATES Google IT Support Professional Certificate. - undefined
Microsoft Certified System Administrator (MCSA) - undefined
Microsoft Certified System Engineer (MCSE) - undefined
Cisco Certified Network Associate (CCNA) - undefined
Skills
Technical Support
undefinedTimeline
Front Office Desk Associate
Besmatch Real Estate
10.2020 - 06.2021
Database Administrator
12.2014 - 09.2019
IT Support Specialist
08.2010 - 12.2014
Gambia Cellular Company Ltd
03.2009 - 09.2019
IT Support Technician
03.2009 - 08.2010
Cisco Certified Network Associate (CCNA) - undefined
Microsoft Certified System Engineer (MCSE) - undefined
Microsoft Certified System Administrator (MCSA) - undefined
CERTIFICATES Google IT Support Professional Certificate. - undefined
Bachelor of Science (BSc) - Information Systems
University of The Gambia
Google IT Support Professional Certificate -
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