Lamin Janka
IT Support Specialist
Bronx,NY
Summary
A self-motivated and goal driven with 9+ years in IT & Database servers support roles. Skilled in automated installation, configuration and monitoring of databases, Customer Service and Customer Relationship Management (CRM) with strong experience delivering Computer/IT support services.
Overview
10
10
years of professional experience
Work History
Front Office Desk Associate
Besmatch Real Estate
Bronx New York
10.2020 - 06.2021
- Assisted sales agents in preparing real estate paperwork for prospective buyers and sellers.
- Posted and managed new listings in Multiple Listing Service (MLS) system.
- Scheduled showings or appointments using Multiple Listing Service (MLS) system.
- Collaborated with property closing and co-managing open houses.
- Maintained record of customers and reported progress of the property buying process.
Database Administrator
12.2014 - 09.2019
- Managed Online Charging Systems (OCS), the company’s billing system, and Microsoft Dynamic Customer Relationship Management (CRM).
- Provided customer support via phone calls and managed support system serving 500K+ subscribers.
- Responded to incoming tickets using the helpdesk dashboard.
- Maintained company Database Systems by monitoring user activities, performing database backups and recovery, detecting high consumption SQL queries.
- Configured user accounts, roles and security on Active directory.
- Installed and updated Oracle 11g software.
Gambia Cellular Company Ltd
03.2009 - 09.2019
- Subsidiary company of Gambia Telecommunications (GAMTEL), providing GSM cellular services for voice and data; 500K+ customers.
IT Support Specialist
08.2010 - 12.2014
- Undertook routine installs for operating systems and required services application both open source and proprietary to the latest releases.
- Deployed and supported Microsoft Windows servers and workstations.
- Recorded servers and services/applications.
- Deployed and supported Microsoft Windows servers and workstations.
- Set up accounts for company employees with passwords and permissions.
- Ensured configurations and data backup of services and implemented recovery from disaster.
IT Support Technician
03.2009 - 08.2010
- Performed installation and configuration of computer hardware, operating systems and applications.
- Oversaw monitoring and troubleshooting of system and network problems.
- Diagnosed and solved hardware and software faults by replacing parts as required.
- Provided Technical support to staff and clients, either face-to-face or over the telephone, to help set up systems or resolve computer/IT issues.
Education
Google IT Support Professional Certificate -
Bachelor of Science (BSc) - Information Systems
University of The Gambia
CERTIFICATES Google IT Support Professional Certificate. - undefined
Microsoft Certified System Administrator (MCSA) - undefined
Microsoft Certified System Engineer (MCSE) - undefined
Cisco Certified Network Associate (CCNA) - undefined
Skills
Technical Support
Help desk support
Active Directory
Window Servers and Operating Systems
Linux Administration
MS Office and MS 365
Customer Service
Communication and Written
Time Management
Timeline
Front Office Desk Associate
Besmatch Real Estate
10.2020 - 06.2021
Database Administrator
12.2014 - 09.2019
IT Support Specialist
08.2010 - 12.2014
Gambia Cellular Company Ltd
03.2009 - 09.2019
IT Support Technician
03.2009 - 08.2010
Cisco Certified Network Associate (CCNA) - undefined
Microsoft Certified System Engineer (MCSE) - undefined
Microsoft Certified System Administrator (MCSA) - undefined
CERTIFICATES Google IT Support Professional Certificate. - undefined
Bachelor of Science (BSc) - Information Systems
University of The Gambia