LAMIN (LEO) MAO
Sammamish,WA
Summary
Results-oriented Customer Engagement Specialist with experience in cold prospecting, direct customer visits, and B2B account development. Holds a B.S. in Bioenvironmental System Engineering and has volunteered as a Nature Interpreter, fostering connections through outdoor education. Committed to building trusted relationships and enhancing customer experiences.
Overview
16
16
years of professional experience
Work History
Sales Representative
Zowie Technology Corporation
01.1998 - 01.2000
- Pioneered customer development by screening hundreds of prospects through cold calls and direct visits, resulting in increased market engagement.
- Built relationships from first contact through product sampling, technical evaluation, and design-in, leading to the company's first-ever purchase order.
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with team members to strategize sales approaches and techniques.
Advisory Client Representative / Key Account Manager
IBM Taiwan
01.2000 - 01.2005
- Secured new business and multimillion-dollar service agreements through consultative selling, earning recognition from IBM for sales leadership and customer satisfaction.
- Developed and managed B2B relationships with new accounts and major strategic clients, fostering trust among users, buyers, and senior executives.
- Assisted clients in navigating IBM technology solutions and services.
- Responded to client inquiries and provided timely support for product issues.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Nature Interpreter — Volunteer
Wilderness Protection Association
01.2007 - 01.2011
- Facilitated outdoor learning experiences on local ecosystems, wildlife, conservation, and environmental stewardship through observation, inquiry, storytelling, and group interaction.
- Facilitated communication between diverse groups during environmental events.
- Converted educational resources into Spanish for community outreach events.
- Assisted in training volunteers on language support techniques.
Market Research Survey Interviewer — Short-Term Field Assignment
01.1995
- Achieved project completion target by focusing on quality-approved completed surveys. through focus on quality-approved completed surveys.
- Conducted surveys to gather public opinions on various topics.
- Completed two-day door-to-door assignment, engaging households to identify respondents that met age and gender sampling criteria.
- Recorded survey responses accurately using designated data collection software. using data collection software.
- Communicated clearly with participants to ensure understanding of survey questions. with participants to ensure understanding.
Education
B.S. - Bioenvironmental System Engineering
National Taiwan University
TaipeiSkills
- Customer acquisition
- Direct sales
- Product Knowledge
- Effective communication
- Customer relationship management
- Market analysis
- Sales strategy development
- Consultative selling
EDUCATION & PROFESSIONAL DEVELOPMENT
- Languages: Mandarin (Native)
- English (Professional Working Proficiency)
- Japanese (Basic)
Hobbies and Interests
- Nature & ecosystems
- Walking & hiking
- Environmental stewardship
- Improvisational theater
Languages
- Languages: Mandarin (Native)
- English (Professional Working Proficiency)
- Japanese (Basic)
ADDITIONAL PROFESSIONAL EXPERIENCE
Founder & Principal Consultant, iKuai Inspirational Workshop (2008–Present) — Built a consulting and facilitation practice through long-term client relationships, referrals, business development, and trusted partnerships. Worked with diverse leaders and teams across industries and cultures.
Timeline
Nature Interpreter — Volunteer
Wilderness Protection Association
01.2007 - 01.2011
Advisory Client Representative / Key Account Manager
IBM Taiwan
01.2000 - 01.2005
Sales Representative
Zowie Technology Corporation
01.1998 - 01.2000
Market Research Survey Interviewer — Short-Term Field Assignment
01.1995
B.S. - Bioenvironmental System Engineering
National Taiwan University