LaMisha Runnels
Interviewer
Dallas,Tx
Summary
A position of responsibility offering the opportunity to utilize my education and skills. Would like to work for an ongoing business with the opportunity for advancement based on productivity. Willing to accept high degree of responsibility for work situations dealing with supervision of personnel. Motivated self-starter who can work within deadlines.
Overview
10
10
years of professional experience
Work History
Telephone Interviewer
Maximum Research
08.2022 - Current
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Completed surveys by rechecking contact information before ending each call.
Security Guard / Supervisor / Account Manager
Allied Universal
10.2016 - 11.2021
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Dispatch
ForceONe
06.2015 - 08.2016
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
Belt Sorter
Goodwill
03.2014 - 06.2015
- Utilized sorting systems to sort items fast and accurately.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Inspected items for damage or defects before sorting as part of quality control process.
- Trained other workers in inspection and testing procedures.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Education
High School Diploma -
North Texas Job Corps
1701 N Church St McKinney Tx 75069Skills
- Telephone Interviews
- Customer Communications
- Call Center Processes
- Documentation and Recordkeeping
- Computer Skills
- Script Reading
- Team Leadership
- Microsoft Office
- Customer Service
Timeline
Telephone Interviewer
Maximum Research
08.2022 - Current
Security Guard / Supervisor / Account Manager
Allied Universal
10.2016 - 11.2021
Dispatch
ForceONe
06.2015 - 08.2016
Belt Sorter
Goodwill
03.2014 - 06.2015
High School Diploma -
North Texas Job Corps
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