Lamiya Smith

Collect accurate patient information and maintain accurate patient records.

Check in/out patients for medical appointments. Answering phones, screen patients for eligibility, and

prepare information for clinical staff.

Address patient inquiries and scheduling appointments.

Document insurance information, process claims and payments.

Solving patients/insurance concerns regarding coverage, pre-approvals, billing, and other issues

over the phone and in person.

Manage various types of paperwork and other clerical duties.

Build relationships with patients for long-term business growth and patient retention.

Collect accurate patient information.

Assist patients with placing prescription orders,

navigating systems and solving patients/insurance concerns over the phone and in person.

Filling and labeling prescriptions accurately, tracking drug inventories, and updating pharmacy records.

Process claims and calculate co-pay amounts.

Order medicines daily to ensure demands and needs are met.

Build relationships with patients for long-term

business growth and patient retention.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.