Lamonica Simmons
Fairburn,GA
Summary
Dynamic and compassionate Orthodontic Assistant with a proven track record at National Orthodontics, enhancing patient comfort and cooperation. Skilled in digital imaging and orthodontic appliance preparation, with a strong foundation in customer service and relationship building. Achieved significant patient referral increase through exceptional care and professional dedication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elite Cleaning & Restoration
08.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Orthodontic Assistant
Great Expressions Dental Centers
08.2016 - 03.2022
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Exposed, developed and mounted dental x-rays.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and sterilized instruments and materials for use by dentists.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided pre- and post-treatment instructions to patients, facilitating smooth recovery and optimal results.
- Operated digital imaging software to capture detailed dental X-rays for patient records.
- Handled dental impression materials to create accurate molds for custom orthodontic appliances.
Orthodontic Assistant
National Orthodontics
09.2014 - 07.2016
- Operated digital imaging software to capture detailed dental X-rays for patient records.
- Handled dental impression materials to create accurate molds for custom orthodontic appliances.
- Monitored patient progress by documenting changes in alignment, providing feedback to orthodontist.
- Educated patients on proper oral hygiene techniques to maintain braces and other orthodontic devices.
Education
Associate In Business & Management -
Atlanta Technical College
Atlanta, GA05.2016
Diploma - Dental Assistant
Everest College
Atlanta, GA02.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Microsoft outlook
- Product knowledge
- Administrative support
- Microsoft PowerPoint
Certification
- Help Scout Expert Help Scout.
- Registered Dental Assistant (RDA) - State Dental Board.
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Expanded Functions Dental Assistant (EFDA) - State Dental Board.
- Basic Life Support Certification (BLS)
- First Aid Certification
- OSHA Certified
- Hippa certified
Timeline
Customer Service Representative
Elite Cleaning & Restoration
08.2021 - 10.2024
Orthodontic Assistant
Great Expressions Dental Centers
08.2016 - 03.2022
Orthodontic Assistant
National Orthodontics
09.2014 - 07.2016
- Help Scout Expert Help Scout.
- Registered Dental Assistant (RDA) - State Dental Board.
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Expanded Functions Dental Assistant (EFDA) - State Dental Board.
- Basic Life Support Certification (BLS)
- First Aid Certification
- OSHA Certified
- Hippa certified
Associate In Business & Management -
Atlanta Technical College
Diploma - Dental Assistant
Everest College
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