LA'MYA BATES
Jacksonville,AR
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
University Of Arkansas Medical Science
04.2024 - Current
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Patient Access Representative
MedExpress Urgent Care
04.2023 - 01.2024
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Administrative Assistant
South Davita Dialysis
08.2022 - 08.2023
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Scheduled client appointments
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Assisted coworkers and staff members with special tasks on daily basis
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Weekends Direct Care Worker
Ouachita Children's Center
07.2021 - 06.2023
- Models and teaches accountability, respect, trust, and appropriate behaviors relating to shelter rules
- Supervises study hall, visitation, meals, and chores
- Observe and report on resident's behavior and involvement in all activities, and client relationships with staff, and peers
- Performed incident report forms as required.
Patient Service Representative
Startek
04.2018 - 08.2020
- Verified patients insurance
- Registered patients
- Obtaining authorizations and referrals.
Intake Coordinator
Southwest Development Council
03.2015 - 03.2018
- Greeted patients
- Collected personal information, medical histories, and insurance details relevant to admission for services
- Answered phone calls
- Completed administrative tasks throughout the day.
Personal Care Aide/Home Health Aide
Southwest Arkansas Development Council
03.2012 - 03.2015
- Provide in-home care to clients, support activities of daily living (ADLs), and utilize safe lifting practices and transfer equipment to ensure patient safety
- Communicate empathetically with clients, build relationships, and provide updates to families while maintaining compliance with patient confidentiality preferences
- Monitor patients’ vital signs and general well-being and refer any concerns to the nurse.
Education
Associate of Applied Science in Health and Human Services -
Ultimate Medical Academy
Clearwater, FL06.2021
Associate of Applied Science in Medical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL10.2019
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Insurance Billing
- Referral Coordination
- Calm and Effective Under Pressure
- Administrative and Office Support
Certification
- Certified Nursing Assistant, 10/01/23, 10/01/25
- Arkansas Pharmacy Technician License 2021
Additional Information - Certificates
- CASA Advocate
- Home Health Aide
- Clinical Medical Assistant
- Phlebotomy Technician
Licensed
AR014925901901, Arkansas State Board of Pharmacy Technician
Timeline
Patient Access Representative
University Of Arkansas Medical Science
04.2024 - Current
Patient Access Representative
MedExpress Urgent Care
04.2023 - 01.2024
Administrative Assistant
South Davita Dialysis
08.2022 - 08.2023
Weekends Direct Care Worker
Ouachita Children's Center
07.2021 - 06.2023
Patient Service Representative
Startek
04.2018 - 08.2020
Intake Coordinator
Southwest Development Council
03.2015 - 03.2018
Personal Care Aide/Home Health Aide
Southwest Arkansas Development Council
03.2012 - 03.2015
Associate of Applied Science in Health and Human Services -
Ultimate Medical Academy
Associate of Applied Science in Medical Administrative Assistant -
Ultimate Medical Academy
Similar Profiles
Lisa EscamillaLisa Escamilla
Registered Nurse at University of Arkansas Medical ScienceRegistered Nurse at University of Arkansas Medical Science
Christie McWilliamsChristie McWilliams
LPN at University Of Arkansas for Medical ScienceLPN at University Of Arkansas for Medical Science
Tontario BurgessTontario Burgess
ADVANCED MEDICAL ASSISTANT at University of Arkansas for Medical ScienceADVANCED MEDICAL ASSISTANT at University of Arkansas for Medical Science
Arthur EschenburgArthur Eschenburg
Procurement Specialist at Defense Logistics AgencyProcurement Specialist at Defense Logistics Agency
Amanda ShelorAmanda Shelor
Medical Assistant at Concentra Medical ServicesMedical Assistant at Concentra Medical Services