Lamya Pettway
Three Folds Care Inc
Montgomery,AL
7
years of professional experience
Dedicated Direct Support Professional experienced in implementing individualized care plans and fostering positive environments. Delivered exceptional client support through strong problem-solving skills and adaptability. Results-oriented Warehouse Worker with expertise in efficient inventory management and order fulfillment, achieving timely deliveries and enhancing team collaboration.
Work History
Direct Support Professional
8 Months- Implemented individualized care plans tailored to specific needs and preferences of clients.
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Monitored client behavior and documented changes to ensure effective support strategies.
- Collaborated with team members to provide consistent care and maintain a positive environment.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Warehouse Worker
8 Months- Operated forklifts and pallet jacks to move materials efficiently within warehouse.
- Inspected incoming shipments for quality assurance and compliance with standards.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Collaborated with team members to optimize workflow and meet production targets.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Order Picker
4 Years 2 Months- Operated pallet jacks and forklifts to efficiently transport goods throughout the distribution center.
- Operated pallet jacks and forklifts to efficiently transport goods throughout the distribution center.
- Collaborated with team members to optimize workflow and improve order fulfillment processes.
- Conducted regular inventory checks to maintain accurate stock levels and prevent discrepancies.
- Trained new employees on safety protocols and efficient picking techniques, enhancing team performance.
- Performed proper lifting and handling techniques to maintain a safe a safe working environment.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Operated tugger to transport materials efficiently across the warehouse floor.
- Maintained accurate inventory records during material handling operations.
Customer Experience Specialist
1 Year 1 Month- Enhanced customer satisfaction through personalized support and solutions in high-volume environments.
- Analyzed customer feedback to identify trends, driving actionable improvements in service approaches and offerings.
- Collaborated with cross-functional teams to streamline customer service processes and improve response times.
- Led training sessions for new staff on product features, enhancing team knowledge and service delivery quality.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma
- 3.5 GPA
- Extracurricular Activities: JROTC volleyball
Skills
Client support
Crisis intervention
Behavior management
Work ethic
Medication dispensing
Client documentation
Health requirements
Time management
Goal setting
Multitasking and organization
Decision support
Cleaning and sanitizing
Service excellence
Customer service
Teamwork and collaboration
Problem-solving
Computer skills
Client support
Positive attitude
Money handling
Service excellence
Money handling
Timeline
Direct Support Professional
Three Folds Care Inc
12.2025 - CurrentRead More
Warehouse Worker
Hyundai Motor Manufacturing Alabama
03.2025 - 11.2025Read More
Order Picker
Big Lots Distribution Center
12.2020 - 02.2025Read More
Customer Experience Specialist
Apple
10.2019 - 11.2020Read More
Robert E Lee High School
High School Diploma
Read More