Desired Job Title
CashierCustomer Service CashierCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Gulf Breeze, FL
Open to relocation: Yes
Open To Work
Lan Ma
Gulf Breeze
Work Preference
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Bookkeeping Assistant
All Day Sweeping & Steam Cleaning Inc.
Elk Grove
01.2003 - Current
- Processed invoices and payments for vendor transactions efficiently.
- Supported audits by providing necessary documentation and reports.
- Communicated with clients regarding billing inquiries and payment status.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Provided customer service regarding billing inquiries.
Licensed Realtor
Prudential Realty
Elk Grove
06.1999 - 03.2002
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values and trends.
- Developed strategic marketing plans to promote listings effectively.
- Coordinated open houses and property showings for potential buyers.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
- Provided guidance to clients throughout the entire process from initial offer to closing date.
- Negotiated purchase agreements between buyers and sellers.
- Conducted open houses and arranged private showings of properties.
- Organized property tours for potential buyers, highlighting key features of each property visited.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Inspected properties prior to listing them in order to assess condition and identify necessary repairs or improvements.
Caseworker
Hope Rehabilitation Services
San Jose
03.1996 - 04.2000
- Assessed clients' needs and developed individualized support plans.
- Monitored client progress and adjusted care plans as necessary.
- Documented case notes and maintained accurate client records.
- Educated clients and families about available resources and services.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Attended professional trainings related to best practices in case management techniques.
- Monitored client progress and updated service plans as necessary.
- Delivered educational workshops and support groups for clients.
Education
Bachelor of Science - Social Worker
San Jose State University
San Jose, California, CA05-1996
Skills
- Invoice processing
- Payment reconciliation
- Financial reporting
- Tax compliance
- Accounts receivable management
- Customer relationship management
Languages
Vietnamese
Professional
Certification
Ca Real Estate Licenses
References
References available upon request.
Timeline
Bookkeeping Assistant
All Day Sweeping & Steam Cleaning Inc.
01.2003 - Current
Licensed Realtor
Prudential Realty
06.1999 - 03.2002
Caseworker
Hope Rehabilitation Services
03.1996 - 04.2000
Bachelor of Science - Social Worker
San Jose State University