Overview
Work History
Education
Volunteer
Timeline
Generic

Lana Baghomian

4311 Boston Ave. LaCrescenta,CA

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator and Back Office Assistant

Glendale Family Optometry
04.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold a polished company image.
  • Used internal software to process appointments, check-ins, and check-outs.
  • Collected deposits, fees, and payments.
  • Pre-tested patients and performed retinal imaging
  • Trained patients on how to properly insert, remove, and handle contact lenses.

Receptionist/Call Center Representative

SEV Laser Aesthetics
03.2019 - 06.2020
  • Assisted in the management of 100+ client appointments per day, including scheduling, rescheduling, cancellations, and any other issues.
  • Produce detailed client reports specific to the needs of each client.
  • Completed or assisted in the completion of 150+ invoices per week spanning 11 different offices.
  • Attended weekly meetings with managers in order to discuss the work environment, client reports, and how to efficiently complete the jobs required.

Cashier

Tutti Frutti Frozen Yogurt
05.2018 - 10.2018
  • Welcomed customers entering the store and responded promptly to customer needs.
  • Operated the cash register for cash and credit card transactions with excellent accuracy levels.
  • Provided service to 40+ customers a day.
  • Assisted in the organization and management of store duties, including phone calls, deliveries, orders, etc.

Education

Bachelor of Science - Biology

California State University - Los Angeles
Los Angeles, CA
08.2023

Biology

Glendale Community College
Glendale, CA

Volunteer

Healthy Smiles

La Crescenta, CA

Glendale Rx Pharmacy

Glendale, CA

Berkshire Hathaway HomeServices Crest Real Estate

La Crescenta, CA

Tutoring

Glendale, CA

Far West United Soccer Club

Glendale, CA

Children's Hunger Fund

Sylmar, CA

Timeline

Front Desk Coordinator and Back Office Assistant

Glendale Family Optometry
04.2023 - Current

Receptionist/Call Center Representative

SEV Laser Aesthetics
03.2019 - 06.2020

Cashier

Tutti Frutti Frozen Yogurt
05.2018 - 10.2018

Bachelor of Science - Biology

California State University - Los Angeles

Biology

Glendale Community College

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Lana Baghomian