Lana Baghomian
4311 Boston Ave. LaCrescenta,CA
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator and Back Office Assistant
Glendale Family Optometry
04.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Used internal software to process appointments, check-ins, and check-outs.
- Collected deposits, fees, and payments.
- Pre-tested patients and performed retinal imaging
- Trained patients on how to properly insert, remove, and handle contact lenses.
Receptionist/Call Center Representative
SEV Laser Aesthetics
03.2019 - 06.2020
- Assisted in the management of 100+ client appointments per day, including scheduling, rescheduling, cancellations, and any other issues.
- Produce detailed client reports specific to the needs of each client.
- Completed or assisted in the completion of 150+ invoices per week spanning 11 different offices.
- Attended weekly meetings with managers in order to discuss the work environment, client reports, and how to efficiently complete the jobs required.
Cashier
Tutti Frutti Frozen Yogurt
05.2018 - 10.2018
- Welcomed customers entering the store and responded promptly to customer needs.
- Operated the cash register for cash and credit card transactions with excellent accuracy levels.
- Provided service to 40+ customers a day.
- Assisted in the organization and management of store duties, including phone calls, deliveries, orders, etc.
Education
Bachelor of Science - Biology
California State University - Los Angeles
Los Angeles, CA08.2023
Biology
Glendale Community College
Glendale, CAVolunteer
Healthy Smiles
La Crescenta, CA
Glendale Rx Pharmacy
Glendale, CA
Berkshire Hathaway HomeServices Crest Real Estate
La Crescenta, CA
Tutoring
Glendale, CA
Far West United Soccer Club
Glendale, CA
Children's Hunger Fund
Sylmar, CA
Timeline
Front Desk Coordinator and Back Office Assistant
Glendale Family Optometry
04.2023 - Current
Receptionist/Call Center Representative
SEV Laser Aesthetics
03.2019 - 06.2020
Cashier
Tutti Frutti Frozen Yogurt
05.2018 - 10.2018
Bachelor of Science - Biology
California State University - Los Angeles
Biology
Glendale Community College
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