Lana Bryant
North Las Vegas
Summary
Motivated individual with a background in customer service and sales. Demonstrated ability to develop strong customer relationships and effectively identify customer needs. Utilizes excellent communication and interpersonal skills to provide superior customer service. Engages with customers to establish rapport and consistently achieves successful sales outcomes. Committed to delivering exceptional customer service and surpassing sales goals.
Overview
17
17
years of professional experience
Work History
Inside Channel Account Manager
Brivo
02.2022 - Current
- Contributed to forecasting and data analysis to help grow business.
- Kept records of customer interactions or transactions and recorded details of inquiries, problems or comments.
- Conducted partner meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Informed partners/customers of promotions to increase sales productivity and volume.
- Met with partners/customers to discuss and ascertain needs, tailor solutions and close deals.
- Served partners/customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Representative
Asurion
10.2016 - 01.2022
- Putting customers first by using my tools effectively
- Helped train group of new hire agents on Asurion's policies and procedures
- Send out daily reports to team members
Assistant Store Manager
CVS/Pharmacy
05.2014 - 08.2016
- Provide excellence customer service while maintaining a clean and stocked store
- Daily paperwork, counting money
- Planning and organizing a successful work day
- Write-ups, compliance calls
- Building displays and merchandising
Shift Supervisor
Toys R Us
06.2012 - 04.2014
- Effective management of employee performance including support, training
- Maintain a safe and clean working environment
Aviation Boatswains Mate Handler
United States Navy
03.2008 - 03.2012
- Provided operational administrative and training support to three Pacific Fleet HSM Carrier Air Wing Squadrons, four Pacific Fleets HSL operational Expeditionary Squadrons, one Fleet Replacement Squadron and one Weapons School
- Organizing records of paperwork
- Creating awards for ceremonies, writing up memos
Education
Associates - Business Management
ITT Technical Institute
Las Vegas, NV06.2016
Diploma - undefined
Cheyenne High school
Las Vegas, NV06.2007
Timeline
Inside Channel Account Manager
Brivo
02.2022 - Current
Customer Service Representative
Asurion
10.2016 - 01.2022
Assistant Store Manager
CVS/Pharmacy
05.2014 - 08.2016
Shift Supervisor
Toys R Us
06.2012 - 04.2014
Aviation Boatswains Mate Handler
United States Navy
03.2008 - 03.2012
Diploma - undefined
Cheyenne High school
Associates - Business Management
ITT Technical Institute
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