Luciana Manfredini

Inside Sales Representative

• Maintain a high level of consultative, solution-based sales across all products and services.
• Collaborate with technical sales engineers to ensure customer needs are met effectively.
• Demonstrate a deep understanding of customer business practices to enable proactive problem-solving.
• Achieved $360,000 in revenue in the first semester of 2022, marking a 150% increase and earning the Top Performance award for the year.

SMB Account Manager

• Managed a diverse portfolio of small to medium-sized business (SMB) accounts, focusing on building long-term relationships and driving customer retention.
• Identified and assessed customer needs, providing tailored solutions that enhanced business operations and improved efficiency.
• Conducted regular follow-ups and performance reviews with clients to ensure satisfaction and address any concerns proactively.

Inside Channel Account Manager

• Developed and maintained strong relationships with channel partners, fostering collaboration to drive mutual sales growth.
• Coordinated joint marketing initiatives and sales training sessions, equipping partners with the tools and knowledge to effectively promote TeamViewer products.
• Analyzed market trends and partner performance metrics to optimize strategies and identify new business opportunities.

• Provided extensive childcare services for children aged 6 months to 10 years for multiple families.
• Developed engaging content to assist with cognitive, emotional, and social development in young children.
• Assisted with early childhood education and learning activities
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.

• Cultivated relationships with over 160 doctors in the Metropolitan Brazil area.
• Managed the complete sales process from prospecting to contract negotiation and relationship monitoring.
• Led internal sales training for representatives nationwide, enhancing overall team performance.
• Organized the annual national sales conference for sales representatives in collaboration with management.

• Expanded the client base in São Paulo by 30% over two years by assessing needs, presenting tailored solutions, and implementing effective plans.
• Trained internal sales representatives on best practices for engaging new prospective clients.
• Managed sales budgets and contributed to the growth of the Dermatology portfolio across a large territory.

• Collaborated in a team to develop and implement new client acquisition strategies.
• Created and presented marketing materials to prospective clients.

• Built relationships across various care settings, including Nursing Units and Physician Offices, to inform territory strategy.
• Developed new target accounts and increased sales in existing accounts.