Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Lana Jenkins
Tampa,FL
Summary
Overview
16
years of professional experience
Work History
Hector Construction Company
Office Manager
04.2019 - Current
Job overview
- Supervised operations and staff, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- General office duties, sending proposals and communications with prospects and CEO.
- Started working remotely during Covid 19, Using Microsoft Word to create documents and invoices. Microsoft Excel to keep records. Plan appointments between the owners and clients effectively.
Sunshine Properties Inc.
Leasing Consultant
10.2016 - 08.2019
Job overview
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Simon Trucking Inc
Office Manager
09.2008 - 04.2016
Job overview
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
Education
Sacramento Business Center Sacramento, CA
Associate Of Business Administration from Business Administration And Management
University Overview
Computer & IT Training School of Las Vegas Las Vegas, NV
University Overview
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Clerical Support
- Relationship Building
- Mail handling
Timeline
Office Manager
Hector Construction Company
04.2019 - Current
Leasing Consultant
Sunshine Properties Inc.
10.2016 - 08.2019
Office Manager
Simon Trucking Inc
09.2008 - 04.2016
Sacramento Business Center
Associate Of Business Administration from Business Administration And Management
Computer & IT Training School of Las Vegas
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