Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lana Maisonette

Phoenix,AZ

Summary

Healthcare communication expert with 20 years of experience in patient advocacy and service coordination, improving patient outcomes and reducing hospitalizations through effective education and compassionate care.

Overview

8
8
years of professional experience

Work History

Clinical Liaison

Village Medical
Phoenix, AZ
03.2024 - Current
  • Banner Hospital liaison, educating patients at bedside on disease processes, treatment plans, and follow-up care instructions.
  • Developed new relationships with hospital staff to ensure successful coordination of patient care.
  • Collaborated with providers on discharge planning activities such as arranging for post-discharge services, medications and equipment needs.
  • Facilitated positive interactions between the organization and external referral sources.
  • Maintained accurate documentation related to patient encounters, including assessments, treatment plans and progress notes.

Clinical Trainer

Village Medical
Phoenix, AZ
12.2022 - 02.2024
  • Facilitate 'best practice' workshops for continued growth and development, optimized student learning.
  • Exceptional written and verbal communication skills, conflict resolution
  • Partnered as a liaison to identify skill gaps, implement curriculum change
  • Create / amend learning objectives for new hire medical professionals
  • Facilitate life saving BLS instruction
  • Oversight of day to day clinic operations

Clinic Lead

Village Medical
Phoenix, AZ
04.2022 - 12.2022
  • Prioritize workflows and support physicians of fast paced clinic
  • Communicate, train and develop skills of new hires.
  • Promoted to leadership role in recognition of strong work ethic and exceptional communication
  • Motivate and empower teammates in fast changing environment
  • Conducted gap analysis between current state operations and desired future state performance goals.

Clinical Laboratory Supervisor

AZ Asthma and Allergy Institute
Phoenix, AZ
01.2018 - 12.2019
  • Validated laboratory test processes for completeness and safety.
  • Supervised or instructed new technicians on laboratory protocols.
  • Ensured regulatory compliance with applicable federal, state, local laws, regulations, guidelines, standards and accreditation requirements.
  • Prepared standard solutions to combine with samples according to formulas or procedures.
  • Analyzed results of tests for conformity to specifications.
  • Provided guidance to laboratory personnel on specimen collection techniques, quality control practices, and instrument maintenance.

Education

Some College (No Degree) - CPR/ BLS Instructor

Health And Safety Institute
Phoenix, AZ
04-2023

Public Speaking

International Association of Professions
Online
09.2021

Medical Assistant - Medical Assistant

American Career College
Los Angeles, CA
05.2001

Skills

  • Exceptional written and verbal communication
  • Workshop coordination and facilitation
  • Patient feedback management
  • Leadership and Training development
  • Post-discharge care coordination
  • Management systems proficiency
  • Conflict resolution
  • Resource advocacy

References

References available upon request.

Timeline

Clinical Liaison

Village Medical
03.2024 - Current

Clinical Trainer

Village Medical
12.2022 - 02.2024

Clinic Lead

Village Medical
04.2022 - 12.2022

Clinical Laboratory Supervisor

AZ Asthma and Allergy Institute
01.2018 - 12.2019

Some College (No Degree) - CPR/ BLS Instructor

Health And Safety Institute

Public Speaking

International Association of Professions

Medical Assistant - Medical Assistant

American Career College

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