Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Lana Mawi

INDIANAPOLIS,IN

Summary

Highly motivated individual who is enthusiastic and flexible, with a background in visual presentation, personalized engagement, and customer service. Possesses abilities in professional problem-solving, designing customized shopping experiences, and thriving in high-volume, team-oriented settings. Has been recognized for having a proactive mindset, effective communication abilities, and the capacity to pick up and apply new ideas quickly. Is well-organized, meticulous, passionate about fashion, and dedicated to fostering client happiness and business success.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
INDIANAPOLIS, IN
10.2022 - Current
  • Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Collaborated with team members to ensure efficient workflow and high-quality service during high-volume periods.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Coached new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Education

Bachelor of Arts - Nursing

Indiana University, Purdue University Indianapolis
Indianapolis, IN
12-2028

Skills

  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Attention to detail
  • Positive and professional
  • Soft selling

Affiliations

  • Sisterhood Chair in Delta Zeta, Pi Omicron Chapter

Accomplishments

  • Zophei Community of America Fashion Show 2021: Designed and modeled original outfit; placed 3rd overall.
  • Chin Youth Organization of North America 2023: Designed award-winning outfit for 1st-place model.

Timeline

Barista

Starbucks
10.2022 - Current

Bachelor of Arts - Nursing

Indiana University, Purdue University Indianapolis

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