Lana McCloskey
Palm Beach Gardens,FL
Summary
Results-driven manager with a strong focus on effective communication and customer engagement. Expertise in training staff and managing schedules while contributing to an improved team performance and a positive environment. Increased sales growth through customer-focused interactions and relationship building.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager
C.R. Chicks
Jupiter, Florida
11.2019 - Current
- Managed up to 15 employees at a time on any given day by directing and tasking staff members.
- Created schedules that were mindful of all employees' availability while properly and efficiently staffing the restaurant around peak business hours.
- Led daily shift meetings and routinely encouraged and promoted positive behavior among staff.
- Facilitated discussions to address employee disputes, fostering a collaborative work environment.
- Trained new employees on company standards and operational procedures.
- Increased product sales through customer interactions and relationships.
- Mastered all restaurant stations to provide support during busy shifts.
Cashier
BurgerFi
Jupiter, Florida
04.2019 - 10.2019
- Handled cash, credit, and debit transactions securely.
- Processed customer transactions with accuracy and efficiency.
- Operated cash register and POS system for payment processing.
- Greeted customers and addressed inquiries regarding products and services.
Education
High School Diploma -
Jupiter Christian School
Jupiter, FL05-2021
Molecular, Cellular, And Developmental Biology
University of Colorado At Boulder
Boulder, COSkills
- Schedule management
- Employee training
- Team leadership
- Operational procedures
- Budget management
- Cost control
- Sales forecasting
- Customer engagement
- Relationship building
- Effective communication
- Time management
- Opening and closing day procedures
- Cash handling
Certification
- Florida Real Estate Associate's License
- Food Safety and Management Certification
Timeline
Manager
C.R. Chicks
11.2019 - Current
Cashier
BurgerFi
04.2019 - 10.2019
High School Diploma -
Jupiter Christian School
Molecular, Cellular, And Developmental Biology
University of Colorado At Boulder