Lana Mitchell
Gonzales,LA
Summary
Experienced individual with a strong medical field background. Enthusiastic healthcare professional with extensive experience in many roles throughout a clinical setting. Striving to excel and continue to grow professionally and spiritually. "If I Can Help Somebody Along My Way, Then My Living Will Not Be In Vain"
Overview
16
16
years of professional experience
Work History
Clinic Specialist II
Baton Rouge General Hospital
10.2020 - Current
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintain accurate and reliable patient/ organizational record.
Senior Medical Representative
Our Lady Of The Lake Hospital
06.2017 - 06.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
Medical Office Assistant
Woodlawn Family Health
12.2010 - 06.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
Education
Associate of Science - Surgical Technology
MedVance Institute
Houston, TX06-2006
Certificate - Business Administration
Delgado Community College
New Orleans, LA12-1995
No Degree - Nursing
Southeastern Louisiana University
Hammond, LA01-1994
Skills
- Multitasking proficiency
- Attention to detail
- Analytical thinking
- Time management
- Medical terminology
- Strong problem solver
- Administrative background
- Communication
- Knowledge of insurance policies
- Surgical knowledge
- Anatomy understanding
Affiliations
- St. Patrick's Church- Lector & Catechist Aide
- Sylvan Learning Center- Adult Ed Reading Aide
- St. John The Evangelist- Lector
Timeline
Clinic Specialist II
Baton Rouge General Hospital
10.2020 - Current
Senior Medical Representative
Our Lady Of The Lake Hospital
06.2017 - 06.2020
Medical Office Assistant
Woodlawn Family Health
12.2010 - 06.2017
Associate of Science - Surgical Technology
MedVance Institute
Certificate - Business Administration
Delgado Community College
No Degree - Nursing
Southeastern Louisiana University