Lana Papke
Kapaa,HI
Summary
Detail-oriented professional with a strong work ethic in the hospitality industry. Skilled in customer engagement and efficient service delivery, ensuring high levels of satisfaction and repeat business.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Server
Cafe Portofino
Lihue, HI
02.2025 - 02.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Happy Talk Lounge
Princeville, HI
02.2023 - 02.2024
- Prepared and served a variety of cocktails and beverages efficiently.
- Maintained cleanliness and organization of bar area to ensure optimal service.
- Assisted in training new staff on drink recipes and service standards.
- Engaged with customers to provide exceptional service and enhance their experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Snack Shop, Beverage Cart, Server
Price Golf Course Restaurant and Bar
Princeville, HI
1999 - 2009
- Delivered prompt beverage service to golfers, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of beverage cart and supplies to ensure efficient operations.
- Assisted in inventory management by tracking beverage stock levels and reporting shortages.
- Provided exceptional customer service by engaging with patrons and addressing their needs efficiently.
- Collaborated with kitchen staff to coordinate timely delivery of food and drink orders on the course.
- Fostered a friendly atmosphere on the course, contributing to a positive golfing experience for patrons.
- Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
- Maintained a clean and organized beverage cart, demonstrating professionalism and attention to detail.
- Assisted in training new Beverage Cart Servers, sharing best practices for efficient service and sales success.
- Managed cash transactions accurately while maintaining proper documentation for financial records at shift''s end.
- Supported other departments when needed, exemplifying adaptability and a team-oriented mindset within the organization.
Education
Licensed Realtor - Sales
Hawaii School of Real Estate
Kauai, HIAssociate of Science -
Kauai Community College/University Of SanDiego
Kauai, HI And San Diego, CA1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Sales expertise
Timeline
Server
Cafe Portofino
02.2025 - 02.2026
Bartender
Happy Talk Lounge
02.2023 - 02.2024
Snack Shop, Beverage Cart, Server
Price Golf Course Restaurant and Bar
1999 - 2009
Licensed Realtor - Sales
Hawaii School of Real Estate
Associate of Science -
Kauai Community College/University Of SanDiego