Lana Perez
Newport News
Summary
Dependable professional skilled in time management and multitasking. Experienced in customer service and cleaning roles, with a focus on reliability and maintaining high standards. Ready to leverage strong interpersonal skills to support team objectives and enhance customer satisfaction.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
2
2
years of professional experience
Work History
Cleaner
Home Clean Heros
Williamsburg, VA
08.2025 - 08.2025
- Maintained cleanliness and sanitation standards in designated areas.
- Operated cleaning equipment, including floor scrubbers and vacuums.
- Followed safety protocols to ensure a hazard-free environment.
- Assisted in inventory management of cleaning supplies and materials.
- Adapted to changing schedules and priorities while maintaining attention to detail in cleaning tasks.
Cashier
Karns Food
Harrisburg, PA
02.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answered inquiries promptly.
- Maintained accurate cash drawer and balanced at shift end.
- Supported inventory management by restocking shelves and organizing displays.
- Ensured cleanliness and safety standards were upheld throughout the checkout area.
- Collaborated with team members to enhance customer service experience.
- Adapted quickly to new procedures and technology updates as implemented.
- Resolved customer concerns effectively, promoting positive shopping experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Pennsylvania Cyber Charter School
Harrisburg, PASkills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Professional appearance
- Multitasking and organization
- Verbal and written communication
- Schedule flexibility
- Strong work ethic
Timeline
Cleaner
Home Clean Heros
08.2025 - 08.2025
Cashier
Karns Food
02.2023 - 02.2024
High School Diploma -
Pennsylvania Cyber Charter School