Lana Phillips
CINCINNATI,OH
Summary
Highly-motivated Administrative Assistant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Management Support Assistant
Humana
Cincinnati, OH
05.2022 - Current
- Monitored incoming emails and responded accordingly in a timely manner.
- Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.
- Provided telephone support to customers, responding to queries in a professional manner.
- Coordinated with other departments to ensure customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Shelter Assistant Coordinator
Bethany House Services
Cincinnati, OH
02.2019 - 01.2023
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Organized teams and resources to optimize timely deliverables.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Facilitated communication between different departments in order to resolve issues quickly.
- Conducted interviews with potential candidates for open positions within the organization.
Social Services Assistant
Bethany House Services
Cincinnati, OH
01.2011 - 02.2019
- Collaborated with social workers to support clients.
- Worked with cross-functional teams to achieve goals.
- Maintained confidential records of client information according to agency policies and procedures.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Provided support to clients in developing independent living skills, such as budgeting and time management.
- Safeguarded client privacy with strict adherence to HIPAA protocols.
- Collaborated with staff from other departments within the organization on projects related to social services programming.
- Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.
Education
Microsoft Office 2019 -
Penn Foster Career School
Scranton, PA10-2023
Associate of Arts - Interior Decorating
Ashworth College
Norcross, GA01-2006
Skills
- Administrative Support
- Customer Service
- Remote Conferencing
- Document and File Management
- Microsoft Office
Certification
- Notary Public
Timeline
Care Management Support Assistant
Humana
05.2022 - Current
Shelter Assistant Coordinator
Bethany House Services
02.2019 - 01.2023
Social Services Assistant
Bethany House Services
01.2011 - 02.2019
Microsoft Office 2019 -
Penn Foster Career School
Associate of Arts - Interior Decorating
Ashworth College
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