Summary
Overview
Work History
Education
Skills
Websites
Employee of the Year at two different companies I've worked for.
Timeline
Generic

Linda Wood

Rancho Cordova,CA

Summary

Customer Service Professional with over 8 years of experience exceeding expectations in healthcare enrollment and program promotion. Skilled in building rapport, resolving inquiries, and exceeding enrollment goals. Proven ability to manage multiple tasks, train new hires, and contribute to a positive team environment.

Overview

22
22
years of professional experience

Work History

Care Management Support Coordinator IV

Health Net Federal Services
04.2020 - 12.2024
  • Increased TRICARE beneficiary enrollment in telephone health education programs by 20%
  • Managed calendars for 20 specialists, ensuring efficient scheduling and maximizing appointment availability
  • Provided exceptional customer service, exceeding daily call volume and enrollment targets consistently
  • Played a key role in achieving full URAC re-accreditation, demonstrating commitment to quality standards
  • Facilitated department meetings, fostering collaboration and knowledge sharing
  • Conducted interviews and trained new employees, ensuring a smooth onboarding process
  • Leveraged research skills to reliably locate DEERS beneficiary information

Administrative Assistant

Health Net Federal Services LLC
04.2018 - 04.2020
  • Provided efficient calendar management for 20 specialists, streamlining scheduling and communication
  • Facilitated incoming live calls, addressing inquiries with professionalism and accuracy
  • Rescheduled appointments and made reminder calls, minimizing missed appointments

Claims Representative

Health Net Federal Services LLC
01.2014 - 04.2018
  • Processed claims for the VA PC3 Division
  • Duplicating, pricing and placing claims in hold status.
  • Researching ICD-9 codes for accuracy.
  • CPT coding


Executive Administrative Support

Airco Mechanical
07.2002 - 08.2012
  • Provided exceptional administrative support to President, Vice President, Controller, and Project Managers
  • Prepared and processed essential documents like sub-contracts, change orders, lien releases, and preliminary notices
  • Reviewed contracts and change orders meticulously, ensuring accuracy and alignment before executive approval
  • Created agendas for quarterly company meetings, fostering efficient and productive gatherings
  • Organized and facilitated employee morale events for over 100 employees, including company lunches, games, and holiday parties
  • Masterminded company holiday parties for over 500 guests, handling venue selection, menu planning, raffle prizes, decorations, invitations, entertainment, and agenda development

Education

High School Diploma -

Cordova High School
Rancho Cordova, CA

Associate of Medical Transcribing - Medical Transcription

Heald Business College
Rancho Cordova, CA
06-1992

Skills

  • Customer Service
  • Enrollment
  • Communication
  • Time Management
  • Administrative support
  • Microsoft Office Suite
  • Claims processing
  • Multi-line phone systems
  • Medical terminology
  • Patient rapport
  • Decision-making
  • Multitasking
  • Reliability

Employee of the Year at two different companies I've worked for.

I have had the pleasure of being selected by my peers and superiors for this award at both Airco Mechanical and Health Net Federal Services.  An award I'm very proud to have been given.

Timeline

Care Management Support Coordinator IV

Health Net Federal Services
04.2020 - 12.2024

Administrative Assistant

Health Net Federal Services LLC
04.2018 - 04.2020

Claims Representative

Health Net Federal Services LLC
01.2014 - 04.2018

Executive Administrative Support

Airco Mechanical
07.2002 - 08.2012

High School Diploma -

Cordova High School

Associate of Medical Transcribing - Medical Transcription

Heald Business College

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Linda Wood