Summary
Overview
Work History
Education
Skills
Timeline
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Lana Sheldon

Dubuque,IA

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

33
33
years of professional experience

Work History

Cashier

Big 10 Mart
10.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Oil Change Technician/Cashier

Walmart
01.2009 - 05.2018
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Increased overall shop productivity by maintaining a clean and organized work environment.
  • Suggested additional services to customers in order to meet upsell goals.
  • Vacuumed interior of vehicles to boost customer satisfaction.
  • Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Payroll Clerk

Flexsteel
05.2000 - 10.2005
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Established a well-organized filing system for maintaining all payroll-related documents securely.
  • Streamlined payroll processing by implementing efficient data entry and verification procedures.
  • Tracked employee vacation, sick and personal time.

Teller

Firststar Bank
04.1991 - 02.1998
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Cross-sold credit cards, loans and other bank products.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.

Education

High School Diploma -

Dubuque Senior High School
Dubuque, IA
05.1982

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Drawer Balancing

Timeline

Cashier

Big 10 Mart
10.2019 - Current

Oil Change Technician/Cashier

Walmart
01.2009 - 05.2018

Payroll Clerk

Flexsteel
05.2000 - 10.2005

Teller

Firststar Bank
04.1991 - 02.1998

High School Diploma -

Dubuque Senior High School

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Lana Sheldon