Lana Stewart
Cedar Hills,UT
Summary
Dynamic leader with extensive experience at SkyWest Airlines, excelling in team leadership and relationship building. Spearheaded strategic initiatives that enhanced employee engagement and satisfaction. Proven track record in coaching and mentoring, alongside strong decision-making skills, driving operational excellence and fostering a culture of continuous improvement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Projects have included keeping track of State Minimum Wage laws regarding pay and paid sick leave. Yearly evaluation of pay increases. Creating proposals to justify requested pay adjustments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
SAFA Vice President (Employee Representative)
SkyWest Airlines
07.2020 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals that benefited our Airport Operations team. (approximately 1800 employees)
- Established a culture of continuous improvement across the organization.
- Managed financial, operational and human resources to optimize business performance.
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
- Contributed to the creation of new policies and procedures, aligning them with company goals and objectives.
- Worked closely with executive leadership team members to identify opportunities that would positively impact overall employee engagement and job satisfaction levels.
- Organized regular team meetings to promote open dialogue, sharing updates about company initiatives and progress towards business objectives.
- Advocated for employee rights while maintaining compliance with federal, state, and local labor regulations.
- Assisted with writing job postings and job descriptions.
Customer Service Representative/Supervisor
SkyWest Airlines
06.1992 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Assisted in the recruitment process of new employees by conducting interviews, assessing candidate skills, and making hiring recommendations based on qualifications aligned with company values.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
- Coached new staff members, providing them with tools and knowledge needed to excel in their roles.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Skills
- Team leadership
- Critical thinking and decision making
- Complex Problem-solving
- Customer service
- Documentation and reporting
- Negotiation and persuasion
- Training and mentoring
- Presentations
- Customer and employee rapport
- Human resources
- Rules and regulations
- Proposal writing
- Verbal and written communication
- Office administration
- Expense reporting
- Bookkeeping
Timeline
SAFA Vice President (Employee Representative)
SkyWest Airlines
07.2020 - Current
Customer Service Representative/Supervisor
SkyWest Airlines
06.1992 - Current