Lana Sumrall
Waynesboro,MS
Summary
With a proven track record at Presto Industrial Tire & Supply, Inc, I excel in office management and customer service, seamlessly handling sensitive information and financial records. My expertise in organizational skills and office administration, coupled with a knack for fostering positive client relations, significantly contributes to operational efficiency and customer satisfaction. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
37
37
years of professional experience
Work History
Office Manager
Presto Industrial Tire & Supply, Inc
09.1995 - 12.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Bank Teller
Magnolia Federal Bank
05.1988 - 08.1995
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Mortgage Loan Processor
Real Estate Financing
04.1984 - 04.1988
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
Jones County Jr College
EllisvilleSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Payroll and budgeting
- Account Reconciliation
- Scheduling
- Mail handling
Timeline
Office Manager
Presto Industrial Tire & Supply, Inc
09.1995 - 12.2020
Bank Teller
Magnolia Federal Bank
05.1988 - 08.1995
Mortgage Loan Processor
Real Estate Financing
04.1984 - 04.1988
Jones County Jr College
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