Lana Tuck
Nelson,NSN
Summary
I am seeking a full-time or part-time opportunity in a fast-paced environment with increased responsibilities.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Medical Receptionist
Hauora Health Centre
, Nel
07.2022 - Current
- Greeted patients and managed check-in procedures efficiently.
- Scheduled appointments and coordinated with healthcare providers effectively.
- Processed patient records using electronic health record systems securely.
- Answered phone calls, voice messages and emails addressed patient inquiries professionally.
- Processed payments and managed billing inquiries courteously.
- Collaborated with medical staff to ensure smooth office operations daily.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks and patient inbox by professionally communicating with doctors, nursing staff and reception team
- Straightened up waiting room to maintain neat and organized space.
- Performed data entry tasks related to enrollments
- Prepared invoices, letters, or medical records using software applications.
Call Centre Operator
NMDHB
, Nelson
01.2020 - 07.2022
- Managed incoming calls to provide accurate information to patients, families and medical staff
- Answered and redirected phone calls to ensure efficient communication
- Take emergency calls & notify the correct Teams
- Input on call rostering for all hospital department staff
- Ensured timely monitoring of helicopter arrivals
- Trained new staff on call handling procedures, customer service & on-call rosters.
Kitchen Hand
Nelson Boys College
, Nelson
06.2019 - 01.2020
- Prepared and served meals to students and school staff, ensuring timely delivery and adherence to dietary guidelines.
- Assisted chefs with food preparation and plating during busy service hours.
- Prepared ingredients for meals according to specified recipes and standards.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
Operations Manager
Eppraise My Home
, Nelson
01.2019 - 12.2019
- Managed data entry and created spreadsheets to streamline information tracking
- Organized initial business setup to ensure efficient functioning and compliance.
- Generated potential customer leads through targeted outreach efforts.
- Payment recovery
Telemarketer
Haven Advisors
, Nelson
01.2016 - 12.2019
- Conducted cold calls to generate leads for Medical Insurance
- Met daily and targets
Duty Manager (Restaurant)
The Verdict
01.2012 - 12.2015
Duty Manager (Restaurant)
Sprig & Fern, Hardy Street
01.2011 - 12.2012
Duty Manager (Restaurant)
623 In the City/623 On the Rocks
01.2008 - 12.2011
Accounts Officer
Lone Star Farms
, Nelson
01.2007 - 12.2008
- Managed accounts receivable and payable, ensuring timely processing and accurate financial reporting
- Executed monthly bank reconciliations to maintain financial accuracy
- Covered full-time during maternity leave, ensuring uninterrupted financial operations
Genealogist
Department of Internal Affairs, Wellington
, Wellington
01.2006 - 12.2007
- Conducted research for birth and death and marriage certificates to support genealogical investigations
- Entered data into system accurately
- Organized documents in filing system
Receptionist/Accounts Executive
Goldpine
, Nelson
01.2004 - 12.2005
- Coordinated front desk operations to ensure smooth daily functioning
- Data entry
- Processed accounts receivable and payable to maintain accurate financial records
- Monthly reconciliation
- Provided assistance to customers with inquiries
Veterinary Nurse
Worcester Street Animal Hospital, New Brighten Vet Clinic, Richmond Vet Centre
, Christchurch
01.2000 - 12.2004
- Supported surgeons by preparing instruments and maintaining sterile environment.
- Pre-op and post-op care
- Assist during surgeries
- Managed administrative tasks, including reception, debt collection, and inventory management to support clinic operations.
- Engaged with clients to provide customer service and promote additional products, enhancing client satisfaction.
- Trained new employees on job responsibilities and workplace procedures.
Education
National Certificate in Business Administration - Level 3
NMIT
Nelson 07.2014 - 01.2015
National Certificate in Business Administration - Level 3
CPIT
Christchurch 07.2002 - 01.2003
Veterinary Nursing - Level 4
NMIT
Nelson 07.1999 - 01.2000
Level 3 - Animal Care
NMIT
01.1999 - 06.1999
Skills
- Call handling
- Customer Services
- Training new staff
- Microsoft Office
- Teams
- MyIndici
- Cash management
- MYOB
- Data entry
- Appointment scheduling
Timeline
Medical Receptionist
Hauora Health Centre
07.2022 - Current
Call Centre Operator
NMDHB
01.2020 - 07.2022
Kitchen Hand
Nelson Boys College
06.2019 - 01.2020
Operations Manager
Eppraise My Home
01.2019 - 12.2019
Telemarketer
Haven Advisors
01.2016 - 12.2019
National Certificate in Business Administration - Level 3
NMIT
07.2014 - 01.2015
Duty Manager (Restaurant)
The Verdict
01.2012 - 12.2015
Duty Manager (Restaurant)
Sprig & Fern, Hardy Street
01.2011 - 12.2012
Duty Manager (Restaurant)
623 In the City/623 On the Rocks
01.2008 - 12.2011
Accounts Officer
Lone Star Farms
01.2007 - 12.2008
Genealogist
Department of Internal Affairs, Wellington
01.2006 - 12.2007
Receptionist/Accounts Executive
Goldpine
01.2004 - 12.2005
National Certificate in Business Administration - Level 3
CPIT
07.2002 - 01.2003
Veterinary Nurse
Worcester Street Animal Hospital, New Brighten Vet Clinic, Richmond Vet Centre
01.2000 - 12.2004
Veterinary Nursing - Level 4
NMIT
07.1999 - 01.2000
Level 3 - Animal Care
NMIT
01.1999 - 06.1999