Lana Volker
Independence,MO
Summary
Maintained compliance with FMCSA regulations through diligent data entry and verification of client records.
Overview
21
21
years of professional experience
Work History
Department Coordinator
OOIDA
Grain Valley, MO
02.2017 - Current
- Demonstrated expertise in FMCSA rules and regulations to ensure compliance and operational efficiency.
- Updated member information within AS400 database to ensure data accuracy.
- Collaborated with CNA Surety to secure essential fuel tax bonds.
- Executed processing of BOC-3 served documents to ensure compliance with regulatory requirements.
- Verified accuracy of motor carrier and broker authority filings on SAFER and L&I systems.
- Assisted in managing file 2290's documentation and organization. Supported team members in maintaining accurate records. Contributed to the timely processing of files and data.
Department Manager
Dillons
Springfield, MO
08.2005 - 02.2015
- Oversaw operations and strategic planning for the general merchandise department.
- Oversaw grocery department operations, ensuring efficient inventory management and staff performance.
- Supervised and developed associates to enhance team performance.
- Facilitated customer support by addressing inquiries and resolving issues.
- Executed product ordering processes to ensure timely inventory replenishment.
- Managed inventory and file maintenance operations to ensure accurate record-keeping.
- Processed customer transactions efficiently and accurately. Assisted customers with inquiries and product selections. Maintained cleanliness and organization of checkout area.
- Directed initiatives as Cultural Council Lead to promote community engagement and cultural awareness.
Education
Psychology
Missouri State University
Springfield, MO05-2009
Diploma -
Craig R-III High School
Craig, MO05-2004
Skills
Performed data entry tasks to support efficient record-keeping and information retrieval
Implemented strategies to optimize organizational skills and improve multitasking capabilities
Utilized Excel expertise to streamline data management processes and enhance reporting accuracy
Utilized AS400 knowledge to enhance operational efficiency and support business functions
Utilized knowledge of FMCSA website to enhance compliance and regulatory understanding
Managed preparation and submission of IFTA filings to maintain accurate reporting for fuel tax obligations
Timeline
Department Coordinator
OOIDA
02.2017 - Current
Department Manager
Dillons
08.2005 - 02.2015
Psychology
Missouri State University
Diploma -
Craig R-III High School