Lanae Perkins
Faytteville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Frontier Communications
09.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Platinum Distributor
08.2022 - 09.2023
- Create a presentation to market the product
- Meet sales quota
- Travel to different areas to market the product
- Conduct credit/background checks
Customer Service
Walmart
02.2021 - 01.2022
- Handling cash/ credit card transactions
- Answer customer questions and help with their needs
- Weighing and scanning items
- Organizing different areas of the store
Receptionist
Village Green Rehabilitation and Nursing Center
04.2019 - 01.2021
- Conduct background checks
- File paperwork/ Administer work orders
- Respond to emails
- Register new patients
Education
Medical Sonography -
Fayetteville Technical Community College
02.2024
Skills
- Customer Service
- Communication skills
- Critical Thinker
- Microsoft/ Advance computer skills
- Product and service solutions
- Order and Refund Processing
- Transaction Processing
- Multi-line phone talent
- Account Updates
- Sales closing
- Sales Transactions
- Call Center Operations
Certification
Serv Safe, 08/2022, Present
Timeline
Customer Service Representative
Frontier Communications
09.2023 - Current
Customer Service Representative
Platinum Distributor
08.2022 - 09.2023
Customer Service
Walmart
02.2021 - 01.2022
Receptionist
Village Green Rehabilitation and Nursing Center
04.2019 - 01.2021
Medical Sonography -
Fayetteville Technical Community College
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