Lanaisa Graham
Upper Marlboro ,MD
Summary
Reliable person bringing relevant experience in online retail and customer service. Strengths include efficient order fulfillment, customer relationship management, and troubleshooting website issues. Committed to maintaining high standards of accuracy, productivity and attention to detail; known for having positive impact on customer satisfaction levels in previous roles.
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Overview
9
9
years of professional experience
Work History
Online Grocery Associate
Safeway
Greenbelt, Maryland
02.2024 - Current
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Satisfied customers with quick, accurate service under tight deadlines.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Administration Assistant
Department of Social Services
Landover
07.2022 - 08.2023
- Provided general clerical support as required by departmental needs.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Cashier /Cashier Team Lead
Chuck E Cheese
Largo, MD
02.2016 - 12.2022
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
Sales Associate
Super Beauty
Landover, Maryland
12.2020 - 09.2021
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Largo High School
Largo, MD05-2019
Skills
- Adaptability to change
- Customer service leadership
- Strong customer service
Timeline
Online Grocery Associate
Safeway
02.2024 - Current
Administration Assistant
Department of Social Services
07.2022 - 08.2023
Sales Associate
Super Beauty
12.2020 - 09.2021
Cashier /Cashier Team Lead
Chuck E Cheese
02.2016 - 12.2022
High School Diploma -
Largo High School