Lanaja Tillman
Thibodaux,United States
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a administrator or customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
09.2021 - 06.2024
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Operate cash registers to accept payment from customers
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Mix pharmaceutical preparations, according to written prescriptions
- Answer telephone inquiries, referring callers to pharmacist when necessary
- Receive written prescription or refill requests and verify that information is complete and accurate
- Maintain and clean equipment, work areas, or shelves
- Accept prescriptions for filling, gathering and processing necessary information
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Review insurance policy terms to determine whether a particular loss is covered by insurance
Administrative Assistant
Lafourche Home For The Aged
02.2021 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
H.L. Bourgeois
Gray, LouisianaBachelor of Science - Allied Health
Nicholls State University
Thibodaux, Louisiana05.2026
Skills
- Problem solving
- Customer service
- Leadership
- Time management
- Word processing software
- Email Management
- Office
- Spreadsheet software
Timeline
Customer Service Associate
Walgreens
09.2021 - 06.2024
Administrative Assistant
Lafourche Home For The Aged
02.2021 - 08.2021
High School Diploma -
H.L. Bourgeois
Bachelor of Science - Allied Health
Nicholls State University