Lance Boyd
New York,NY
Summary
Experienced retail manager with a strong track record of leading store operations and consistently driving sales growth. Known for fostering team collaboration and delivering results, with a flexible and dependable approach to shifting business needs. Skilled in inventory control, customer engagement, and staff development, with a sharp eye for problem-solving and clear communication. Passionate about creating a seamless, positive shopping experience while continuously optimizing store performance.
Overview
38
38
years of professional experience
Work History
Store Manager
A.P.C.
04.2024 - Current
- Cultivated a strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Consistently met monthly target goals by strategically leveraging KPIs to identify performance trends and optimize team efforts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Proactively cultivated new client relationships through personalized outreach and in-store engagement, while consistently delivering attentive, high-quality service that deepened loyalty among existing clients and reinforced long-term retention.
Senior Client Advisor
A.P.C.
04.2023 - 05.2024
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Supported store management in planning and executing seasonal promotions and sales events.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Interior, Prop and Set Designer
Self Employed
01.1994 - 04.2023
- Coordinated set design, propping and decoration in collaboration with photo art directors.
- Collaborated with creative branding team on original concepts.
- Executed award winning editorial content for print media.
- Conceptualized and produced photography for high profile luxury brands.
- Designed and executed special events for high profile luxury brands.
- Liaised with vendors and suppliers to procure decorative materials.
- Used coordination and planning skills to achieve results according to schedule and budget.
- Managed large scale production teams
- Designed and fabricated custom props/ backgrounds
Visual Merchandising Stylist
Georgio Armani
01.1992 - 01.1994
Visual Merchandising Associate
Lalique North America
06.1990 - 01.1992
Interior Design Assistant
Stephen Sills Associates
03.1988 - 06.1990
Retail Sales Associate
Bergdorf Goodman
11.1987 - 03.1988
Education
Bachelor of Arts - Art And Design
Fashion Institute of Technology
New York, NY08.1992
Skills
- Strong verbal and written communication skills
- Ability to generate original creative concepts
- Experience in researching new materials
- Proficiency in project and team management
- Expertise in furnishings selection
- Exceptional time management skills
- Adept at problem-solving and project implementation
- Dedication to ensuring client satisfaction
Timeline
Store Manager
A.P.C.
04.2024 - Current
Senior Client Advisor
A.P.C.
04.2023 - 05.2024
Interior, Prop and Set Designer
Self Employed
01.1994 - 04.2023
Visual Merchandising Stylist
Georgio Armani
01.1992 - 01.1994
Visual Merchandising Associate
Lalique North America
06.1990 - 01.1992
Interior Design Assistant
Stephen Sills Associates
03.1988 - 06.1990
Retail Sales Associate
Bergdorf Goodman
11.1987 - 03.1988
Bachelor of Arts - Art And Design
Fashion Institute of Technology
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