Lance Calvert
Bristow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
John Christner Trucking
Sapulpa, OK
10.2011 - 05.2018
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained signatures needed to complete and process paperwork.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
Education
Bachelor of Science - Computer and Information Systems Security
American InterContinental University
Schaumburg, IL05.2007
Skills
- Customer Service
- Scheduling
- Active Listening
- Technical Support
- Positive and Professional
- Shipping and Receiving Understanding
- Problem-Solving Abilities
- Multi-Task Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Representative
John Christner Trucking
10.2011 - 05.2018
Bachelor of Science - Computer and Information Systems Security
American InterContinental University
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