Lance Cano
Sabael,TX
Summary
Driven Quality Assurance Specialist with a proven track record at Wellmed, enhancing product compliance and operational efficiency through analytical thinking and process improvements. Excelled in mentoring and team leadership, significantly optimizing QA workflows. Skilled in data analysis and relationship building, achieving notable quality advancements and customer satisfaction. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of scientific principles and evidence based research. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Wellmed
02.2016 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fixed identified issues to improve workflows.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Analyzed quality and performance data to support operational decision-making.
- Maximized resource utilization by conducting capacity planning analyses that resulted in optimized staffing levels and equipment usage.
Brain Injury Specialist- Aide
NeuroRestorative
01.2012 - 05.2015
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Education
Associate of Science - Registered Nursing
Baptist School of Health Professions
San Antonio05.2023
Bachelor of Science - Community Health
University of Texas At San Antonio
San Antonio12.2011
Skills
Detail Oriented
Quality Assurance
Analytical Thinking
Problem-solving skills
Quality improvements
Data Analysis
Team Leadership
Risk Management
Relationship Building
Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Specialist
Wellmed
02.2016 - Current
Brain Injury Specialist- Aide
NeuroRestorative
01.2012 - 05.2015
Associate of Science - Registered Nursing
Baptist School of Health Professions
Bachelor of Science - Community Health
University of Texas At San Antonio