Lance Edwards
Fresno,CA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
15
15
years of professional experience
Work History
Server
Eureka! Restaurant Group
03.2013 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serves food and beverages promptly with focused attention to customer needs.
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
Shop Manager
Bowlers Academy Pro Shop
01.2021 - Current
- Conducts regular audits for accurate stock levels, minimizing overstock and shortages.
- Increases customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Maintains a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolves customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Host
Chili's Restaurant
01.2010 - 02.2013
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Simi Valley Adult School
Simi Valley, CA06-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Exceptional communication
- POS system operation
- Team leadership
Timeline
Shop Manager
Bowlers Academy Pro Shop
01.2021 - Current
Server
Eureka! Restaurant Group
03.2013 - Current
Host
Chili's Restaurant
01.2010 - 02.2013
High School Diploma -
Simi Valley Adult School
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