Lance Eslyn
Mount Olive,NC
Summary
Director Of Operations with 30+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Ready to offer exceptional leadership and planning abilities to take on new role in this setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in C-Store standards and market trends.
Overview
25
25
years of professional experience
Work History
Director of Operations
Campbell Oil Company
Elizabethtown, NC
09.2012 - 03.2022
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored over 150 employees' day-to-day activities and made plans to rectify issues
Regional Manager
Wilco Hess
Winston-Salem, NC
01.2001 - 10.2011
- Established and maintained operational standards for 109 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
District Manager
Spinx Inc.
Greenville, SC
01.1996 - 01.2001
- Built positive and productive relationships with store and field leadership.
- Supervised 14 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
Education
High School Diploma -
West High School
Madison, WI06.1977
Skills
- Goal Setting
- Sales Tracking
- Recruitment and Hiring
- Focus and Follow-Through
- Policy Development and Enforcement
- Customer Service Management
Timeline
Director of Operations
Campbell Oil Company
09.2012 - 03.2022
Regional Manager
Wilco Hess
01.2001 - 10.2011
District Manager
Spinx Inc.
01.1996 - 01.2001
High School Diploma -
West High School
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