Lance Gales
Miller Concessions/Ringmaster
Lake Charles,LA
9
years of professional experience
Dynamic food service professional with a proven track record at Ruby Tuesday, excelling in customer service and multitasking in fast-paced environments. Recognized for enhancing guest experiences through attentive service and effective upselling, while maintaining high standards of productivity and efficiency. Quick learner with a positive attitude, committed to delivering exceptional results.
Work History
Food Service Worker
8 Months- Prepared concession menu items following food safety and quality standards.
- Operated cash register and processed customer transactions accurately.
- Restocked supplies, condiments, and packaged products to support service flow.
- Maintained clean workstations, counters, and dining areas throughout shift.
Server
3 Months- Greeted guests promptly and guided menu selections using Chili's food and beverage knowledge.
- Entered accurate orders into POS system and coordinated timing with kitchen staff.
- Delivered food and drinks efficiently while maintaining attentive table service standards.
- Processed payments accurately and handled guest checks with professionalism.
Server/Bartender
1 Year 5 Months- Delivered attentive table and bar service, balancing drink orders with guest needs in fast-paced environment.
- Processed POS transactions accurately, handled cash payments, and resolved tab discrepancies promptly.
Server
2 Years 4 Months- Suggested appetizers, entrees, and beverages to support upselling opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender/Line Cook/NRO Trainer
5 Years 8 Months- Delivered attentive table service while maintaining Ruby Tuesday hospitality standards.
- Mixed beverages accurately, following recipe specs and responsible alcohol service guidelines.
- Processed POS transactions, cash, and credit payments with accuracy.
- Recommended menu pairings and promoted add-on sales to enhance guest experience.
Server
4 Years 2 Months- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender/Cook
7 Years 3 Months- Managed bar service for high-volume guests, maintaining speed, accuracy, and consistent drink quality.
- Crafted cocktails, beer, and wine orders while following house recipes and presentation standards.
- Trained new staff on POS procedures, drink preparation, and responsible alcohol service.
- Monitored inventory levels, restocked supplies, and alerted management to product shortages.
Bartender
4 Years- Crafted cocktails and classic drinks with consistent quality and presentation.
- Managed bar inventory, restocking, and beverage prep to support smooth service.
- Delivered attentive guest service while handling orders accurately and efficiently.
- Maintained clean bar stations, glassware, and compliance with sanitation standards.
Education
High School Diploma
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Positive attitude and energy
Team oriented
Fast-paced environment
Productivity and efficiency
Timeline
Server
Chili's Bar And Grill - Brinker International
04.2026 - 07.2026Read More
Food Service Worker
Miller Concessions/Ringmaster
01.2026 - 09.2026Read More
Server/Bartender
The Asylum
03.2024 - 08.2025Read More
Server
Hill and Holler Pizzeria and Taphouse
04.2023 - 08.2025Read More
Server
Del Sol Cantina and Sushi
03.2021 - 05.2025Read More
Server/Bartender/Line Cook/NRO Trainer
Ruby Tuesday
11.2019 - 07.2025Read More
Bartender/Cook
Breakroom Bar and Grill
02.2018 - 05.2025Read More
Bartender
Quench Lounge
04.2017 - 04.2021Read More
Lagrange High School
High School Diploma
Read More