Lance Gustama
Boston,MA
Summary
Results-driven Leader with extensive experience in managing complex projects and guiding high-performing teams. Expertise in process development, project management software, and strategic alignment with organizational goals. Strong analytical and communication skills, with proven adaptability to dynamic environments. Commitment to continuous learning and fostering team success.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Boston University Eye Associates
Brockton, MA
04.2024 - Current
- Enhanced patient scheduling efficiency by coordinating appointments for multiple ophthalmologists.
- Streamlined communication pathways, ensuring clear care instructions between patients and providers.
- Optimized referral processing and insurance verifications, improving administrative workflow.
- Improved staff training outcomes on intake procedures, boosting operational efficiency.
- Elevated patient care satisfaction by resolving inquiries and addressing concerns promptly.
- Boosted patient attendance rates through proactive monitoring of appointment reminders.
- Maintained patient confidentiality by strictly adhering to HIPAA guidelines in information management.
Patient Services Coordinator
Fenway Health
Boston, MA
03.2022 - 04.2024
- Enhanced workflow efficiency by streamlining patient intake processes.
- Ensured patient privacy by managing data per HIPAA regulations.
- Improved continuity of care through after-visit summaries and appointment scheduling.
- Confirmed patient appointments and prepared paperwork to expedite check-in (Experience in EPIC)
- Collected co-pays and issued receipts for payment confirmation.
- Managed scheduling and appointments using electronic health record systems.
Security Supervisor
Northeast Security Inc
Boston, MA
06.2019 - 03.2022
- Enhanced premises security by monitoring systems and conducting routine equipment inspections.
- Tracked building access through daily logs and sign-in sheets maintenance.
- Identified vulnerabilities through inspections, applying corrective measures swiftly.
- Documented incidents with comprehensive reports for reference and future analysis.
- Coordinated prompt responses to alarm alerts, ensuring security measures were enacted.
- Screened vendors efficiently before granting access to restricted areas.
Education
Associate of Arts - Arts Education
Bunker Hill Community College
Charlestown, MASkills
- Teamwork and collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational skills
- Problem resolution
- Decision-Making
Timeline
Patient Care Coordinator
Boston University Eye Associates
04.2024 - Current
Patient Services Coordinator
Fenway Health
03.2022 - 04.2024
Security Supervisor
Northeast Security Inc
06.2019 - 03.2022
Associate of Arts - Arts Education
Bunker Hill Community College