Lance Hafer
Sandston,VA
Summary
Detail-oriented Dispatch Coordinator with 27 years of logistics and customer service experience. Operates telecommunication systems to relay information to work crews and drivers while tracking requests and managing schedules. Reports daily plans and forecasts to carriers, ensuring on-time performance and high customer satisfaction. Dependable Dispatch Specialist with expertise in service coordination and client support. Proven ability to manage delivery schedules and resolve issues, enhancing customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Dispatch Specialist
GXO LOGISTICS
Sandston, VA
07.1999 - 07.2026
- Informed customers of service trucks' locations and estimated arrival times to enhance service transparency.
- Managed daily delivery and work schedules to maximize coverage.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Resolved customer and vendor issues to maintain strong business relationships and enhance customer satisfaction.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Forecasted manpower requirements based on daily workload and company targets.
- Oversaw shipment billing, receipts, packing slips, drivers' load manifest sheets, and logbooks to ensure accurate documentation.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Education
High School Diploma -
Chillicothe High School
Chillicothe, OH05.1988
Skills
- Service coordination
- Client support
- CRM systems
- Computer literacy
- Excel and Word
- Work delegation
- Leadership
- Dependability
References
- James Pietrantoni- Manager GXO Logistics 804-385-3185
- Pamela Speights- Lead GXO Logistics 804-308-7576
- Nick Chenault- 804-366-9207
Timeline
Dispatch Specialist
GXO LOGISTICS
07.1999 - 07.2026
High School Diploma -
Chillicothe High School