Summary
Overview
Work History
Education
Skills
Timeline
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Lance Hagen

Sioux Falls,SD

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

14
14
years of professional experience

Work History

Bartender Shift Manager

Margaritaville
Fort Myers Beach, FL
09.2023 - 09.2024
  • Developed and implemented staff training program to ensure quality customer service.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
  • Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
  • Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.

Managing Bartender

Duffy's Sports Grill
Fort Myers, FL
09.2018 - 09.2024
  • Communicated customer orders to bar staff and kitchen personnel, ensuring accuracy.
  • Maintained accurate records of liquor inventory and sales figures.
  • Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
  • Developed effective strategies for increasing customer satisfaction and loyalty.
  • Hired, trained, scheduled, evaluated, and supervised bar staff members.

Fraud Operations Specialist

Chase Bank JP Morgan
Elgin, IL
09.2014 - 09.2018
  • Reviewed customer accounts for suspicious activity and fraudulent transactions.
  • Identified fraud trends through detailed analysis of transaction data.
  • Developed and implemented strategies to reduce fraud losses.
  • Provided feedback on existing anti-fraud policies and procedures.
  • Investigated cases of suspected identity theft or credit card fraud.

Sales Manager

IMS Wireless
Crystal Lake, IL
09.2010 - 09.2014
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Created and presented monthly reports to management on sales performance.

Education

Associate of Science - EMT / Fire Science

Edison State
05-2011

Skills

  • Ordering Supplies
  • Waste Reduction
  • Scheduling Staff
  • POS System Operation
  • Upselling strategies
  • Employee Coaching
  • Point of sale systems
  • Team training and development
  • Cash and credit transactions
  • Outstanding customer service

Timeline

Bartender Shift Manager

Margaritaville
09.2023 - 09.2024

Managing Bartender

Duffy's Sports Grill
09.2018 - 09.2024

Fraud Operations Specialist

Chase Bank JP Morgan
09.2014 - 09.2018

Sales Manager

IMS Wireless
09.2010 - 09.2014

Associate of Science - EMT / Fire Science

Edison State

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Lance Hagen