Lance Kittrell
Sallisaw,OK
Summary
Banking professional with 5 years’ retail banking experience in new account processing, customer relationship management, and lending support. Focused on helping customers find the right financial solutions and building relationships that last.
Overview
18
18
years of professional experience
Work History
Customer Service Representative – All Services
Armstrong Bank
05.2021 - 04.2026
- Opened accounts, supported two loan officers with lending files, and managed ongoing customer relationships across retail and business banking.
- Resolved account issues, educated customers on products, and built lasting relationships that kept people coming back.
Substitute Teacher
Fort Smith & Sallisaw Public Schools
08.2014 - 03.2020
- Built trust with students, staff, and parents across diverse school settings while maintaining a safe and positive learning environment.
Accounting Office Clerk
Walmart
01.2013 - 07.2014
- Reconciled cash from all registers, ordered daily cash, balanced the store safe, and coordinated bank deposits with management.
Facility Coordinator
Golden Living
01.2008 - 08.2010
- Managed accounts payable, payroll, and event coordination while supporting executive travel and basic IT troubleshooting.
Education
Bachelor of Science - Organizational Leadership
University of Arkansas – Fort Smith
Fort Smith, AR12-2016
Skills
- New account management and onboarding
- Customer retention strategies
- Cash Handling & Reconciliation
- Problem Resolution & Advocacy
- Consumer & Commercial Lending Support
- Community Relationship Building
Timeline
Customer Service Representative – All Services
Armstrong Bank
05.2021 - 04.2026
Substitute Teacher
Fort Smith & Sallisaw Public Schools
08.2014 - 03.2020
Accounting Office Clerk
Walmart
01.2013 - 07.2014
Facility Coordinator
Golden Living
01.2008 - 08.2010
Bachelor of Science - Organizational Leadership
University of Arkansas – Fort Smith