Lance Lustik
Bonita Springs,FL
Summary
Accomplished entrepreneur with a proven track record at 1st Choice Hurricane Protection LLC, enhancing customer satisfaction and fostering strong client relationships. Expert in small business operations and customer relations, demonstrated through strategic negotiations and operational improvements. Skilled in verbal and written communication, significantly boosting repeat business and referrals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
1st Choice Hurricane Protection LLC
03.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
1st Choice Windows and Shutters
11.2009 - 09.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Operations Manager
Clear Choice Shutters
01.2005 - 11.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Estero High School
Estero05.1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
- FLorida General Contractor
Timeline
Owner
1st Choice Hurricane Protection LLC
03.2017 - Current
Owner
1st Choice Windows and Shutters
11.2009 - 09.2018
Operations Manager
Clear Choice Shutters
01.2005 - 11.2009
High School Diploma -
Estero High School
- FLorida General Contractor
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