Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lance Waller

Havre De Grace,MD

Summary

Detail-oriented professional skilled in verbal and written communication and effective customer upselling. Proven ability to manage multiple tasks during peak hours while maintaining a positive and professional demeanor.

Overview

3
3
years of professional experience

Work History

Restaurant Team Member

Jersey Mike's Subs
Bel Air, MD
10.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Provided exceptional customer service and resolving issues promptly.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Operated kitchen equipment safely and efficiently, adhering to safety protocols and sanitation guidelines.
  • Learned menu items thoroughly, enabling accurate order taking and recommendations for customers.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Increased sales through efficiency and accuracy since being hired.

Restaurant Team Member

Great Wolf Lodge
Perryville, MD
06.2023 - 10.2024
  • Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
  • Participated in training sessions, quickly adapting to new procedures and enhancing skill set.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Education

High School Diploma -

Salisbury University
Salisbury, MD
05-2028

High School Diploma -

Notre Dame of Maryland University
Towson, MD
05-2028

Skills

  • Customer interaction
  • Verbal and written communication
  • Sales techniques
  • Customer upselling
  • Product knowledge
  • Recordkeeping
  • Strong teamwork
  • Professional demeanor
  • Menu recommendation

Timeline

Restaurant Team Member

Jersey Mike's Subs
10.2025 - Current

Restaurant Team Member

Great Wolf Lodge
06.2023 - 10.2024

High School Diploma -

Salisbury University

High School Diploma -

Notre Dame of Maryland University

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